Terms Of Service

Missing Art Museum – Terms of Service

Effective Date: 1/12/25
Last Updated: 9/1/25

Welcome to Missing Art Museum (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any related content (collectively, the “Services”). By accessing or purchasing from Missing Art Museum, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

1. Eligibility

You must be at least 13 years old to use our Services. If you are under 18, you must have permission from a parent or legal guardian. By using our Services, you represent and warrant that you meet these eligibility requirements.

2. Products & Services

Missing Art Museum specializes in:

  • Custom-designed phone cases

  • Phone case artwork and collectibles

We reserve the right to modify, discontinue, or limit the availability of any product or service without prior notice.

3. Orders & Payments

By placing an order, you agree to provide accurate, complete, and current billing and shipping information.

  • Pricing: All prices are listed in USD and are subject to change without notice.

  • Payments: We accept major credit/debit cards and other payment methods as listed at checkout.

  • Order Confirmation: Once you place an order, you’ll receive an email confirmation. If there’s an issue with payment, shipping, or product availability, we may cancel or modify your order.

4. Shipping & Delivery

  • Shipping Locations: We currently ship to the U.S. and select international locations (if applicable).

  • Processing Time: Orders are typically processed within 2-5 business days unless otherwise stated.

  • Delays: We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at [support@missingartmuseum.com] within 7 days of delivery.

5. Returns & Refunds

We want you to love your purchase. If you’re not satisfied:

  • Eligibility: Returns are accepted within 60 days of delivery for unused, undamaged products.

  • Exclusions: Custom phone cases or personalized artwork are non-refundable unless defective or damaged.

  • Process: To start a return, email [support@missingartmuseum.com] with your order number and reason for return.

  • Refunds: Once approved, refunds will be issued to the original payment method within 7–10 business days.

6. Intellectual Property

All designs, artworks, logos, branding, images, and other creative content sold or displayed by Missing Art Museum are protected by copyright, trademark, and other intellectual property laws.

  • You may not copy, reproduce, resell, modify, or distribute our designs without explicit written permission.

  • Custom artwork and limited-edition phone case designs remain the intellectual property of Missing Art Museum unless otherwise agreed in writing.

7. User Conduct

By using our Services, you agree not to:

  • Violate any applicable laws or regulations

  • Provide false information when placing an order

  • Attempt to hack, damage, or disrupt our website or payment systems

  • Misuse or exploit our intellectual property

Violation of these rules may result in order cancellation, account suspension, and potential legal action.

8. Disclaimers

  • No Warranty: All products and Services are provided “as is” and “as available” without warranties of any kind, express or implied.

  • Device Compatibility: While we design our phone cases to fit specific models, we are not responsible for damage caused by improper installation or incompatibility.

  • Color Accuracy: We do our best to display product colors accurately, but actual colors may vary due to screen differences.

9. Limitation of Liability

To the maximum extent permitted by law, Missing Art Museum and its affiliates are not liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data, profits, or business opportunities

  • Issues arising from third-party carriers, payment processors, or service providers

Our total liability for any claim shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to defend, indemnify, and hold harmless Missing Art Museum, its owners, employees, and affiliates from any claims, damages, or liabilities arising from your misuse of our products or Services.

11. Privacy Policy

Your privacy matters to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your information.

12. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

  • Any disputes will be resolved exclusively in the state or federal courts located in New York County, NY.

  • By using our Services, you consent to this jurisdiction and venue.

13. Changes to These Terms

We reserve the right to update these Terms at any time. If significant changes are made, we’ll post a notice on our website or contact you via email. Your continued use of our Services constitutes acceptance of the updated Terms.

14. Contact Us

For any questions about these Terms, returns, or product information, you can reach us at:

Contact Us Page